Payments are only accepted via PayPal which is most secure way (Recommended). All major debit and credit cards can be used to pay via PayPal. Immediate payment is required for any Order.
If you have any pre or post sales enquiries please contact us through the email: firstname.lastname@example.org . We will respond to enquiries on the same day where possible, however please allow at least 24 hours for a reply.
You are welcome to cancel your order before it has been dispatched. At which point you get a full refund. If the order has already been dispatched then see returns.
We hope that you’ll love everything you receive from Joe but in the event that you don’t, items that are not of satisfactory quality, not as described or are simply unwanted may be returned for a full refund. Please return the items within 14 days, unworn, in their original condition and packaging, including a brief note stating your details & reason for return. If possible, please include the original packing slip.
Please note that the initial shipping charges (if applicable) are only refundable for items which are faulty, not as described or incorrectly delivered. If you have simply changed your mind then shipping costs will not be refunded.
Items that have been worn or have been damaged while in your care may not be refunded.
Customers are also entitled to cancel their order for a full refund as long as this is done within 7 working days of receipt of your goods. This can be done by emailing email@example.com , by returning your goods to our warehouse (details below) or by calling us on +44 (0)1334 652 111.
Opening hours are 9:00am – 4:00pm Monday to Friday.
Your refund will be processed as soon as possible and within 30 days.
Pierced products (such as earrings and nose studs) and cosmetic products (such as lip gloss) cannot be returned for hygiene reasons.
Joe Cool UK Ltd
Please do not return items bought on www.joeshop.co.uk to our store in Edinburgh
If you have any questions please don’t hesitate to contact us:
tel: +44 (0)1334 652 111 (Monday to Friday 9:00am – 5:00pm)