We hope all our customers are completely happy with our products. If you are not entirely happy, please contact us and we will do everything we can to help resolve this.


  1. The Buyer may cancel the order for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days.
  2. If you have requested to receive promotional material from us and wish to cancel, please register that with us by e-mail (UNSUBSCRIBE) or contact us by phone on 01334 652111. If you wish to close or delete your account, please register that with us by e-mail or contact us by phone on 01334 652111.

Data Protection

www.joeshop.co.uk conforms to the UK Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any person out with Joe Cool Ltd. Please consult our PRIVACY POLICY page for full details.

Exchanges and Returns

Please consult our RETURNS POLICY page for full details.


Please consult our DELIVERY INFORMATION page for full details.

Rights of Seller

The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order. The Seller reserves the right to withdraw any Goods from the Website at any time. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.


All prices shown are inclusive of VAT, where applicable, at the current UK rate.

Product Images

We make every effort to ensure that images displayed on www.joeshop.co.uk are as accurate as possible but cannot guarantee an exact match to the product displayed on your screen.

Product Availability

Joe Cool Ltd will endeavour to supply you at all times with the item requested but sometimes may be unable to fulfil an order. In this instance, you will be informed at the earliest opportunity. Product images displayed on the website may occasionally differ from the respective product names and descriptions, due to changes in packaging and/or availability.


Joe Cool Ltd reserves the right to terminate access within www.joeshop.co.uk if your behaviour is found to be at conflict with these terms and conditions at any time.

Product Specification

All product information and technical specifications contained in www.joeshop.co.uk are for guidance only, no responsibility can be taken for errors or omissions.

Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

Intellectual Property

All photographs are watermarked and we will not hesitate to take legal action against web scrapers. No permission is given by Joe Cool Ltd to reproduce or copy in any way any design, product photographs and product detail shown on the www.joeshop.co.uk website.