Shipping
Payment Payments are only accepted via PayPal which is most secure way (Recommended). All major debit and credit cards can be used to pay via PayPal. Immediate payment is required for any Order. Β Service If you have any pre or post sales enquiries please contact us through the email: hello@joeshop.co.uk . We will respond to enquiries on the same day where possible, however please allow at least 24 hours for a reply. Customer Satisfaction
Cancellation Policy You are welcome to cancel your order before it has been dispatched. At which point you get a full refund. If the order has already been dispatched then see returns. Return Policy We hope that youβll love everything you receive from Joe but in the event that you donβt, itemsΒ that are not of satisfactory quality, not as described or are simply unwanted may be returned forΒ a full refund. Please return the items within 14 days, unworn, in their original condition andΒ packaging, including a brief note stating your details & reason for return. If possible, pleaseΒ include the original packing slip. Please note that the initial shipping charges (if applicable) are only refundable for items whichΒ are faulty, not as described or incorrectly delivered. If you have simply changed your mind thenΒ shipping costs will not be refunded. Items that have been worn or have been damaged while in your care may not be refunded. Customers are also entitled to cancel their order for a full refund as long as this is done within 7Β working days of receipt of your goods. This can be done by emailing hello@joeshop.co.uk , byΒ returning your goods to our warehouse (details below) or by calling us on +44 (0)1334 652 111. Opening hours are 9:00am β 4:00pm Monday to Friday. Your refund will be processed as soon as possible and within 30 days. Returns Restrictions IMPORTANT INFORMATION: Pierced products (such as earrings and nose studs) and cosmetic products (such as lip gloss) cannot be returned for hygiene reasons. Returns address Joe Cool UK Ltd Please do not return items bought on www.joeshop.co.uk to our store in Edinburgh If you have any questions please donβt hesitate to contact us: email: hello@joeshop.co.uk tel: +44 (0)1334 652 111 (Monday to Friday 9:00am –Β 5:00pm) Options |