Shipping
- All orders placed before 3pm, Monday to Friday are normally shipped same day.
- If you place an order during the weekend or bank holiday we will ship the next working day.
- Usual delivery time via Royal Mail First Class Standard is 1-3 working days within UK.
- Usual delivery time via Royal Mail Airmail is 5-10 working days worldwide.
- Total purchase under £5.00 – Delivery within the UK: £1.50 – orders are posted via Royal Mail First Class Standard.
- Total purchase over £5.00 – Delivery within the UK: free – orders are posted via Royal Mail First Class Standard.
- International Orders are shipped via Royal Mail Airmail & are subject to the appropriate shipping charges.
- Please be aware Royal Mail can sometimes take up to 7 working days to deliver the item to you within the UK so please wait 7 working days from the date of purchase before contacting us.
Payment
Payments are only accepted via PayPal which is most secure way (Recommended). All major debit and credit cards can be used to pay via PayPal. Immediate payment is required for any Order.
Service
If you have any pre or post sales enquiries please contact us through the email: hello@joeshop.co.uk . We will respond to enquiries on the same day where possible, however please allow at least 24 hours for a reply.
Customer Satisfaction
- We provide high level of customer satisfaction. If there is any problem with your order, Please, do not leave negative feedback before contacting us first, as we will make every effort possible to resolve any issues for you.
- We will always resolve any order related issues as quickly as possible if you contact us directly via email: hello@joeshop.co.uk.
- We also resolve any order related issues via PayPal disputes when opened against us. However you will find your problems are resolved quicker when contacting us directly via email: hello@joeshop.co.uk .
- Thank you for your business.
Cancellation Policy
You are welcome to cancel your order before it has been dispatched. At which point you get a full refund. If the order has already been dispatched then see returns.
Return Policy
We hope that you’ll love everything you receive from Joe but in the event that you don’t, items that are not of satisfactory quality, not as described or are simply unwanted may be returned for a full refund. Please return the items within 14 days, unworn, in their original condition and packaging, including a brief note stating your details & reason for return. If possible, please include the original packing slip.
Please note that the initial shipping charges (if applicable) are only refundable for items which are faulty, not as described or incorrectly delivered. If you have simply changed your mind then shipping costs will not be refunded.
Items that have been worn or have been damaged while in your care may not be refunded.
Customers are also entitled to cancel their order for a full refund as long as this is done within 7 working days of receipt of your goods. This can be done by emailing hello@joeshop.co.uk , by returning your goods to our warehouse (details below) or by calling us on +44 (0)1334 652 111.
Opening hours are 9:00am – 4:00pm Monday to Friday.
Your refund will be processed as soon as possible and within 30 days.
Returns Restrictions
IMPORTANT INFORMATION:
Pierced products (such as earrings and nose studs) and cosmetic products (such as lip gloss) cannot be returned for hygiene reasons.
Returns address
Joe Shop Customer Services
JOE COOL (UK) LIMITED – SC081799
Unit 25 Cupar Trading Estate
Cupar, Fife, KY15 4SX
Scotland, UK
Please do not return items bought on www.joeshop.co.uk to our store in Edinburgh
If you have any questions please don’t hesitate to contact us:
email: hello@joeshop.co.uk
tel: +44 (0)1334 652 111 (Monday to Friday 9:00am – 5:00pm)
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